Terms

Ordering:
Orders are currently accepted primarily online. Contact us if you have special needs or concerns. For wholesale inquiries regarding Artistcellar™ stencils, please see our wholesale page.

Payment Information & Security:
Artistcellar is powered by one of the nation's most trusted eCommerce solutions certified Level 1 PCI DSS compliant. Defined by the Payment Card Industry Security Standards Council, this standard was created to increase controls around credit card data to reduce credit card fraud. Our store, shopping cart, and web hosting are all covered by Level 1 PCI certification ensuring the most secure environment for your online shopping experience. An Artistcellar.com account is not necessary to make payment; just add items to your shopping cart and follow the simple directions at checkout to choose how you'd like to pay.

Shipping Information:
All orders are shipped within 2-4 business days after receipt of order. If an item is out of stock an email will be sent letting you know the anticipated availability of the item(s).

Shipping & Handling:

Domestic Shipping Rates (all rates in USD):

Orders up to $49.99 = $5.90 S&H
Orders $50.00 or more = $0.00 S&H (FREE!)

Shipping will be Priority Mail Flat Rate Envelope or Package. If you would like us to ship First Class mail for smaller orders, please contact us. We are happy to accommodate! 

International Shipping Rates* (all rates in USD):

Canada & Mexico:

Orders from $0.01 to $27.99 = $9.03 S&H
Orders from $28.00 to $49.99 = $14.73 S&H
Orders from $50.00 to $79.99 = $23.28 S&H
Orders from $ 80.00 to $150.00 = $34.68 S&H
Orders from $ 150.00 and up = $45.00 S&H

Outside North America:

Orders from $0.01 to $35.99 = $13.06 S&H
Orders from $36.00 to $59.99 = $21.61 S&H
Orders from $60.00 to $109.99 = $32.06 S&H
Orders from $ 110.00 to $150.00= $48.21 S&H
Orders from $ 150.00 and up = $60.00 S&H

* We strive to be fair in our international shipping charges. But with such difference in weight in our products (light stencils to heavy glass bottles of paint), it is difficult to achieve a hard/fast shipping rate without knowing the products ordered and the country they will be shipped to. Additional shipping charges may be invoiced separately if actual shipping costs exceeds the shipping chart or partially refunded if the charge is significantly less. The most economical shipping method will be utilized to deliver the products quickly and safely.

If you are located in a country not mentioned above, please contact us and we will advise you on shipping costs before you place your order or direct you to a closer and more economical distributor of goods.

Shipping Insurance:
Shipping insurance is optional. If you would like your parcel insured, please contact us and appropriate fees will be applied.

Color Samples:
Since many of the items for sale at Artistcellar.com have special refractive, translucent or irridescent properties, we have done our best to portray our products as accurately as possible on our website. However, since no computer monitor can replace the human eye or reproduce the incredible range of colors and effects presented by our products, color samples may vary. The color samples on this site are for representation purposes only. Contact us if you have questions or concerns.

Returns:
Paints are packed in recyclable bubble wrap and appropriate containers. Larger orders are wrapped and boxed. Products are packed as carefully as possible, but should anything arrive damaged please contact us within 5 business days. We will make every reasonable effort to remedy the situation.

Privacy:
Your privacy is important to us. No account information is stored unless you choose to create an account. All personal information such as names, addresses and email addresses are kept securely in strictest confidence. Your personal information will NOT be sold or passed on to anyone else.  All payment information is secured and complies with the highest level of PCI (Payment Card Industry) standards.

Copyright ("Angel") Policy

Artistcellar is proud to support artists by being an Angel company. The terms of our "Angel" police can be found here.